Please check
Incident Management and Change Request Management: E-Mail functionality
in SAP Solution Manager 7.1
http://scn.sap.com/docs/DOC-35291
Thanks
Vikram
Please check
Incident Management and Change Request Management: E-Mail functionality
in SAP Solution Manager 7.1
http://scn.sap.com/docs/DOC-35291
Thanks
Vikram