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Re: Customer Service: Edit Summary Form Templates for Tickets

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Thank you Rei for the quick answer.

 

Another question: can the Ticket Summary functionality be associated to a new custom Form Template? In our design box, we could create a new Form Template with a new Form Template Group. In this example, can this new form tempate be associated to the Summary (Preview/Generate) button in the Ticket screen?

 

Kind regards,

Davide


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