Hi Thomas
Couple of things to clean up before we get down to the real work (if need be).
The app should not be using craxddrt.dll - unless you have obtained the extra licensing that dll requires. Normally, these apps use the craxdrt.dll which does not require any licensing. (Just for completeness - crxddrt.dll would normally be used if the app uses report creation APIs, or what they used to call embeddable designer).
So, look for crxdrt.dll on that computer.
Now, 11.0.x is very, very old and will not work on any modern Operating Systems (e.g.; WIn 7 +). I am also not sure if it worls with IDAutomationHC39M font (e.g.; does the report work in the CR 11.0 designer installed on the same computer as the app?). depending on if you have the source code and VB, I'd recommend updating the app to CR 11.5.x (Also known as XI R2). Then redeploy the app with the 11.5 runtime.
One last note for now. Both CR 11.0 and CR 11.5 are out of support. CR 11.0 for many years, CR 11.5 for 2 + years. And unfortunately, CR 11.5 was the last version of CR to include the crxdrt.dll (We called that the Report Designer Component (RDC). E.g.; nomore updates, no more fixes. Oh. See this blog on how to update to CR XI R2.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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