When choosing to export a report to pdf via MAPI, the following error is received:
"Either there is no default mail client or the current mail client cannot fullfill the request. Please run Microsoft Outlook and set it as the default mail client"
After clicking OK, the following message is displayed:
"Failed to export the report."
"Error 2147500037 returned by function <MAPILogon>"
We are having this issue with some legacy software we develop in vb6 on multiple client machines with varying O/S, outlook versions etc. It currently uses Crystal 10, however I have now tested with a fresh Virtual machine - Win7 x64, CR XI r2 with outlook 2010 installed and set as the default mail client and get the same error.
I preview a report, export and choose pdf format, MAPI as the destination.
I have tried various registry fixes as outlined by MS here: http://support2.microsoft.com/kb/813745
Screenshot is attached of the errors, and outlook running in the background with the default option checked.