Thanks Nikunj,
We tried this but didn't work. We even tried to give SAP_ALL and SAP_NEW access and it still doesn't work. It works fine in our DV and QA system with same access.
We had also followed the KBA and it didn't fix our issue.
http://service.sap.com/sap/support/notes/2065425
Let us know if anyone has any more inputs.
Thanks,
Sunil Yadav