Following the upgrade documentation I have reached the point where Uperform is upgrading a dozen components. The first one fails at the point where it checks whether Vignette Collaboration is running, and issues a message saying "the installer has detected a running instance of Vignette Collaboration. Please terminate the running instance before proceeding".
However the Vignette Collaboration service has defintiely been stopped. What else would be causing this message? I cannot proceed further with the upgrade. I even tried uninstalling the service but it made no difference.
Would appreciate any pointers to what may be causing this problem.
thanks in advance,
Andrew Davis
Enterprise Portal manager, Dept Human Services, Australia