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Re: BCM Survey Script Not Showing in Online Monitoring

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Hi Benjamin

 

Try to do this configuration in your IVR Survey,

 

Open your IVR Survey Opt-In, In Survey IVR Settings configure the field like the image below. (Give your own name to your script to show it on Report).opt in.png

 

Now, In your Survey...Open the Survey IVR Setting and only filled the field "Script Name for Monitoring and Reporting" like the image below

 

survey.png

 

Now make a call to test your configuration is OK, and you can see the result in Online Monitoring and Reports.

 

Best regards

 

Rodrigo Lucas


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